Customer Service
Holiday Shipping
Our preferred shipping vendors are USPS and UPS and we ship from California. For Christmas delivery, please note the following deadlines from UPS:
- Ground: Dec. 15, 2024
- 2nd Day Air: Dec. 20, 2024
- Next Day Air: Dec. 22, 2024
Note that orders received on weekdays after 2PM PST or on Saturdays, Sundays or holidays will be processed and shipped the next business day. Please keep this in mind when selecting your ship method.
Free Shipping
Free Shipping
We offer free standard shipping on all orders to anywhere in the United States! Simply place items in your cart and shipping charges will be removed from your order. Additional charges apply if you select expedited shipping.
Please note: while we offer free shipping to fulfill orders, customers are responsible for any ship charges incurred for returns. Thanks for your understanding.
Shipping Information
Standard Delivery
Our preferred shipping vendor is UPS but please note that our shipping carrier may vary depending on the order and customer address. We ship from California, so orders shipping to the United States may take up to 7-10 business days to arrive.
Orders received on weekdays after 2PM PST or on Saturdays, Sundays or holidays will be processed and shipped the next business day. We apologize for any inconvenience.
Other Delivery Options
If you’d like your order to arrive sooner, please choose an expedited delivery option at check out.
Orders to PO Boxes
For orders sent to PO boxes, we are only able to ship via USPS.
Our website is not yet able to process international orders. To place an international order, please email customerservice@purnellgear.com
Warranty Policy
Purnellgear.com Warranty Policy
Purnell will repair or replace the product at our sole discretion if the product is found to be defective under normal use and proper care. Purnell warranty program does not cover any defects due to improper fit nor does it cover damage from normal wear and tear, accidents, abuse, or the normal breakdown of colors and materials. Any alteration to the product will void warranty. Warranty is valid against defects in material or workmanship for 6 months from the original date of purchase.
Purnell’s decision to replace or repair a product is made only after receipt of the defective product. If an identical replacement product is no longer available, our Purnell Customer Service team will discuss with you a replacement option with a comparable product. Valid proof of purchase must be presented with all claims for warranty services.
Returns & Exchanges
Returns Policy
We gladly accept returned purchases from Purnellgear.com within 30 days of your order. Please send the returned item(s) in original, unworn condition with merchandise tags attached, in original packaging, and include the packing slip so we can easily identify your order.
Please note: customers are responsible for any ship charges incurred for returns. Thanks for your understanding.
For items purchased or gifts that were received from a Purnell retail store, please contact that original store for assistance.
Returns Process
To get started on your return, please login to your purnellgear.com customer account and navigate to the order/item(s) you wish to return. Select the "Request Return" button in the upper right corner to submit a return request.
If you don't have a customer account, we can process the return for you. Please contact us at customerservice@purnellgear.com and provide your order number, the item(s) you want to return and the reason for the return.
For all return shipments, we cannot be responsible for packages lost in transit if they are not shipped via our traceable, online returns process. Sorry, we cannot accept C.O.D. deliveries.
Please allow up to 30 days for your return to be processed and your refund to be issued back to your original form of payment.
Exchanges
Our exchange process involves two separate transactions. Simply return the item(s) you want to exchange following the return instructions above and then place a new order for the replacement item(s).
Payment Methods
Credit Cards Accepted
We accept MasterCard, Visa, American Express and Discover. We are unable to accept credit cards issued or billed outside the U.S.
Important Note on Paying with Debit Cards
Debit cards and bank check cards may show a deduction of funds at the time you place an order.
Sizing Chart
Privacy Policy
Protecting Personal Data
Our Privacy Policy describes the current policies and practices of Purnell with regard to any Personal Data collected on our website, www.purnellgear.com and www.purnellgear.com. “Personal Data” refers to personally identifiable information about you – such as your full name, birth date, e-mail address or mailing address, phone number and any other information that can be used to identify or contact you.
The current Purnell Privacy Policy is effective as of January 1, 2020. We periodically update our Privacy Policy as necessary, so please check back on a regular basis for any changes to the following information.
Use of Personal Data
Purnell uses the Personal Data collected on the Purnell website to provide you with the requested services or products. For example, we use the shipping information to ship you the products you ordered and we use the billing and payment information to process the payment for your order. If you request a catalog or email newsletter subscription, we use the Personal Data you submit to mail or email the catalog or newsletter to you.
Purnell may also use your Personal Data to contact you for a variety of reasons, such as but not limited to notifying you about upcoming events, offering you additional products or services, or requesting your feedback on our products or services. We also use the data you submit, other than your payment information, for internal marketing purposes such as customer segmentation and analysis so that we can continuously improve our products, services and marketing efforts.
Non-Personal Data
We may also collect “Non-Personal Data” – information that cannot be used to identify or contact you. This Non-Personal Data is used by Purnell and its business partners to compile statistics that enable us to improve the content and functionality of our website. The information can also help us improve products and services based on customer and marketplace trends.
Disclosure of Personal Data
Under certain circumstances Purnell may disclose Personal Data to third parties. This can happen when a customer requests the disclosure, or when disclosure is needed to provide a customer with services they’ve requested.
Purnell may also disclose Personal Data if required or authorized to do so by law or an industry reporting authority. If Purnell is acquired by or merged into another entity, or if all or a portion of Purnell’s assets are sold or otherwise transferred to another entity, Purnell may disclose Personal Data to that entity.
At times Purnell may make some Personal Data collected for catalog requests, shipping and billing information – not payment information – available to carefully screened companies or organizations whose products and activities might interest our customers.
Your Choice on Personal Data
You can always choose to not have Personal Data disclosed to third parties or used for purposes other than directly related to ordering from Purnell. To do this, simply let us know by any method shown below.
Questions About Our Privacy Policy
If you have any questions about our Privacy Policy or concerns about the way Purnell processes your Personal Data, please contact us via any of the contact methods listed below:
Email: customerservice@purnellgear.com
Phone: 1-805-770-2440
Mail:
Purnell
101 E. Victoria Street
Santa Barbara, CA 93101