Customer Service
Questions about shipping, a return, or finding the right fit? Here’s what you need to know.
Free standard U.S. shipping on orders $50 or more.
30-day returns. A flat $8 return fee. Free exchanges.
Shipping.
Free shipping on orders $50 or more.
We offer free standard shipping on orders of $50 or more anywhere in the United States. The discount is applied automatically at checkout. For orders under $50, shipping is calculated at checkout based on your order, delivery address, and selected carrier service. Expedited shipping costs extra; available options and prices are shown at checkout.
Delivery & processing.
We ship from California. Standard U.S. delivery may take up to 7–10 business days. USPS is our preferred carrier, though the carrier may vary depending on your order and address.
Orders received after 2 p.m. Pacific time on weekdays, or on weekends or holidays, are processed and shipped the next business day.
Need your order sooner? Choose an expedited delivery option at checkout.
PO boxes & international orders.
Orders sent to PO boxes ship via USPS. Our website does not currently process international orders. For help placing an international order, email customerservice@purnellgear.com.
Returns & exchanges.
Start your return or exchange within 30 days of when your Purnellgear.com order ships. Items must be unworn, with tags attached, in their original packaging. Please include the return slip provided by our returns portal and your original packing slip, if available.
Returns cost $8. Exchanges are free.
For returns, a flat $8 fee covers return shipping and processing and is deducted from your refund.
Have your order number and the email address used at checkout handy.
When will I receive my refund?
Refunds go back to your original payment method. We usually approve and issue your refund within 2–3 weeks after we receive your return. Your bank may take additional time to post the credit. Original shipping charges are not refunded.
Prefer store credit?
You can choose store credit instead of a refund. Credit is issued as a gift card sent by email, with no return handling fee.
Purchased from a retail partner?
For purchases or gifts from one of our retail partners, please contact that store directly for assistance.
Sending your return.
Please use our online returns portal so your shipment can be tracked. Print the return label and return slip, pack your items securely, and follow the drop-off deadline in your return instructions. We cannot be responsible for packages lost in transit outside this process, and we cannot accept C.O.D. deliveries.
Need a hand?
For help with an order, a return, or choosing a size, contact our customer service team.
We’re here Monday–Friday, 9 a.m.–5 p.m. Pacific time. We usually reply to emails within 1–2 business days.
Email: customerservice@purnellgear.com
Phone: 805-770-2440
Mail:
Purnell
101 E. Victoria Street
Santa Barbara, CA 93101
Our warranty.
Our warranty covers defects in materials or workmanship for six months from the original purchase date, under normal use and proper care. Valid proof of purchase is required.
We will repair or replace a defective product at our discretion after receiving and inspecting it. If an identical replacement is unavailable, our customer service team will discuss a comparable replacement with you.
The warranty does not cover improper fit, normal wear and tear, accidents, abuse, or the normal breakdown of colors and materials. Alterations void the warranty.
To get started, email customerservice@purnellgear.com.
Payment & privacy.
We accept Mastercard, Visa, American Express, and Discover. We are unable to accept credit cards issued or billed outside the U.S. Debit and bank check cards may show a deduction when you place your order.